Refund policy

What’s your return policy?
Because each product is made on demand, we are not able to accept returns for reasons such as sizing or change of mind. However, if your order arrives damaged or incorrect, we will absolutely make it right and ship out a replacement. Please reach out to hello@salterra.shop within 7 days of receiving your order.

As a small, founder-led brand, we deeply value your experience and will always do our best to take care of you.  When in doubt, reach out to let us know your issue - we will gladly work with you to find the best solution.

Can I exchange for a different size?
At this time, we are unable to offer exchanges due to our made-to-order process. Please refer to our size guide carefully before ordering — and feel free to reach out if you have questions about fit.